Help

How do I register?

Click here for a guide on registration

You need your surname and employee number/payroll ID to register on MyCareUK.com

You can use any email address as your username, but if using a non Care UK email address you need to remember which one. Once you have created your account, you can use your email address and password to login here

How do I login?

Click here for a guide on how to login

If you haven't logged into mycareuk for over 60 days your account will be deactivated and your details may have been removed from the directory, In this case you may need to register for a new account, please see How do I Register?

Click here to return to the login page

I forgot or need to reset my password

Click here for a guide on how to reset your password or if you forget it

If you receive an error message when trying to reset your password it will be 1 of 2 issues.

1. Your account is locked -  you cannot reset your password if you have locked out your account, by entering an incorrect password 5 times
2. Your email address is wrong - You entered your email address incorrectly or are using a email address different to the one registered to your account

In either case you need to contact us using this webform so that we can help you.

I'm a new colleague

If you have just joined Care UK - Welcome! We upload new colleague information daily, and you should be able to register your account on your first day working with us once we have completed that days upload.
If you still can't register on the site after a few days contact us using this webform so that we can help you.

I'm an existing colleague or I have changed roles

If you have changed roles / location, it can take a few days for your details to update in the system.  If you can't login where you previously could, or are unable to register on the site after a few days contact us using this webform so that we can help you.

Payroll number

We use payroll numbers to ensure access to the site is restricted to people only currently working for Care UK.

Your payroll number will generally be a 7 digit number, you may need to add extra zeros to the beginning of the number to make it 7 digits long e.g. payroll number 9999 should be entered as 0009999

Payroll numbers are available from employee self service, home administrators or your line manager.