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Last Modified: Apr 02, 2026
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      - Highway code and HSE update - Jan 2022
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        Waste Disposal
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        Man with a van
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  - Fulfilling Lives
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    - Vision and Values
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      - Local visions and values
        Last Modified: Nov 21, 2024
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      Last Modified: Jun 23, 2025
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      Last Modified: Nov 21, 2024
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        Last Modified: Nov 21, 2024
      - Quality assurance
        Last Modified: Mar 16, 2026
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        Last Modified: Jul 25, 2025
      - Serious Incident Alert (SIA) process
        Last Modified: Nov 21, 2024
        
        Serious Incident Alert (SIA) webform
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      - Falls Guidance
        Last Modified: Jul 29, 2025
      - Accident Incident and Serious Incident Alert (SIA) reporting guidelines
        Last Modified: Sept 30, 2025
        
        Medication Error guidance
        Last Modified: Nov 21, 2024
        
        Pressure Ulcer/Wound/Bruising guidance
        Last Modified: Nov 21, 2024
      - Resident's property, living and visiting arrangements
        Last Modified: Feb 24, 2026
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      Last Modified: Mar 25, 2026
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      - Wishing trees
        Last Modified: Nov 21, 2024
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    - Care Cloud
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      Last Modified: Jan 20, 2025
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      Last Modified: Nov 10, 2025
      - Unit4 ERP guidance (Finance users)
        Last Modified: Nov 27, 2024
      - Residents monies
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      Last Modified: Apr 02, 2026
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  - Using Policies
    Last Modified: Dec 31, 2024
  - Central Division
    Last Modified: Nov 21, 2024
    - Central division finance and marketing
      Last Modified: Nov 21, 2024
    - Central division HR policies for TUPE colleagues
      Last Modified: May 27, 2025
    - LLys Cyncoed care policies and procedures
      Last Modified: Nov 21, 2024
    - Central division transitioned falls prevention and management policies and procedures
      Last Modified: Nov 21, 2024
    - Central division transitioned health and safety policies
      Last Modified: Nov 21, 2024
  - Care and quality
    Last Modified: Nov 21, 2024
    - Regulatory Assurance
      Last Modified: Nov 21, 2024
    - Quality assurance
      Last Modified: Oct 28, 2025
    - Clinical & Care review meetings
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      Last Modified: Aug 06, 2025
    - RISE
      Last Modified: Nov 21, 2024
    - Scotland (Specific guidance)
      Last Modified: Feb 04, 2026
    - Wales (Specific guidance)
      Last Modified: Jan 27, 2026
    - In the event of a head injury
      Last Modified: Jun 19, 2025
    - Falls management and prevention
      Last Modified: Aug 20, 2025
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      Last Modified: Nov 21, 2024
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      Last Modified: Nov 21, 2024
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      Last Modified: Nov 21, 2024
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      Last Modified: Nov 21, 2024
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      Last Modified: Jan 07, 2026
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      Last Modified: Nov 21, 2024
    - Distressed behaviours
      Last Modified: Nov 21, 2024
    - Diabetes
      Last Modified: Nov 21, 2024
    - Pressure ulcer prevention and wound management
      Last Modified: Mar 21, 2025
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      Last Modified: Mar 26, 2026
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      Last Modified: Aug 20, 2025
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      Last Modified: Jan 27, 2026
      - Boots pharmacy
        Last Modified: Apr 24, 2025
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        Last Modified: Nov 21, 2024
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      Last Modified: Sept 03, 2025
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      Last Modified: Nov 21, 2024
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      Last Modified: Nov 21, 2024
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      Last Modified: Feb 06, 2025
    - Resident and family advice factsheets
      Last Modified: Oct 10, 2025
    - Jersey (Specific guidance)
      Last Modified: Apr 02, 2026
  - Health and safety
    Last Modified: Nov 21, 2024
    - Health and safety
      Last Modified: Nov 21, 2024
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      Last Modified: Apr 02, 2026
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      Last Modified: Feb 20, 2026
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      Last Modified: Nov 21, 2024
    - Property, fixtures, fittings and equipment safety measures
      Last Modified: Dec 19, 2025
    - Colleague and public Health and Safety
      Last Modified: Nov 21, 2024
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      Last Modified: Nov 21, 2024
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      Last Modified: Nov 21, 2024
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      Last Modified: Nov 21, 2024
    - Activities
      Last Modified: Sept 30, 2025
    - Allergens in the workplace
      Last Modified: Jan 07, 2025
    - Business continuity planning
      Last Modified: Nov 21, 2024
    - Extreme weather
      Last Modified: Nov 21, 2024
    - Falls
      Last Modified: Aug 21, 2025
    - General management
      Last Modified: Feb 05, 2026
    - Manual handling
      Last Modified: Nov 21, 2024
    - Oxygen
      Last Modified: Nov 21, 2024
    - RIDDOR
      Last Modified: Nov 21, 2024
    - Smoking
      Last Modified: Nov 21, 2024
    - Moving and handling of a resident
      Last Modified: Nov 21, 2024
    - Contractor safety and property maintenance
      Last Modified: Nov 21, 2024
    - Building & Resident Security (including missing resident)
      Last Modified: Nov 21, 2024
    - Take 5
      Last Modified: Nov 21, 2024
    - Accidents and incidents
      Last Modified: Nov 21, 2024
    - SIRF (Safety Incident Response Framework)
      Last Modified: Feb 18, 2025
  - Sales and marketing
    Last Modified: Nov 21, 2024
    - Sales and marketing
      Last Modified: Jun 04, 2025
      - Welcome packs (Resident guides)
        Last Modified: Nov 21, 2024
      - Resources and templates
        Last Modified: Nov 21, 2024
      - Noticeboard templates
        Last Modified: Nov 21, 2024
      - Design studio
        Last Modified: Nov 21, 2024
      - Care Home Open Week 2023
        Last Modified: Nov 21, 2024
      - Sales and marketing toolkit
        Last Modified: Nov 21, 2024
        
        Generating enquiries & driving stakeholder engagement
        Last Modified: Nov 21, 2024
        
        Day one and ongoing customer experience
        Last Modified: Nov 21, 2024
        
        Call handling
        Last Modified: Nov 21, 2024
        
        Show rounds
        Last Modified: Nov 21, 2024
        
        Admissions and contracts
        Last Modified: Apr 02, 2026
      - Campaign monitor training
        Last Modified: Nov 13, 2025
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        Last Modified: Jan 22, 2026
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        Last Modified: Mar 20, 2026
      - Resident and Relative communication
        Last Modified: Mar 24, 2026
      - Events
        Last Modified: Dec 16, 2025
      - Voice of customer (Resident and relative satisfaction)
        Last Modified: Nov 21, 2024
      - Operational brand standards
        Last Modified: Feb 05, 2025
      - Photography and video
        Last Modified: Mar 25, 2026
      - PR Guidelines
        Last Modified: Nov 21, 2024
      - The Big Care UK Sports Day
        Last Modified: Nov 21, 2024
      - End of life resources
        Last Modified: Nov 21, 2024
      - Harvest Festival
        Last Modified: Nov 21, 2024
  - Finance
    Last Modified: Nov 21, 2024
    - Accounts payable
      Last Modified: Nov 21, 2024
    - Reporting
      Last Modified: Nov 21, 2024
    - Admission and contracts
      Last Modified: Apr 02, 2026
    - Credit control
      Last Modified: Nov 21, 2024
    - Cash and banking
      Last Modified: Mar 18, 2025
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      Last Modified: Mar 24, 2026
    - Authority matrix
      Last Modified: May 01, 2025
    - Billing
      Last Modified: Jan 07, 2025
    - Procurement
      Last Modified: Nov 21, 2024
  - Internal communications
    Last Modified: Nov 21, 2024
    - Fulfilling Lives
      Last Modified: Apr 02, 2026
    - iCommunicate
      Last Modified: Mar 31, 2026
      - iCommunicate - East Humber Region, Neptune 1 Division, Neptune 2 Division, Central Northwest Region, Central West Region, Central East Region and Central North East Region, Smallbrook and Walton Park homes
        Last Modified: Jan 20, 2026
    - Ops cascade deck
      Last Modified: Jan 15, 2025
    - Quality Matters
      Last Modified: Nov 21, 2024
    - Stop the floor
      Last Modified: Nov 21, 2024
    - Communications
      Last Modified: Mar 24, 2026
      - iCommunicate - Coronavirus Updates
        Last Modified: Nov 21, 2024
    - Care UK Stars
      Last Modified: Mar 17, 2026
      - Stars Awards Video
        Last Modified: Dec 02, 2024
  - Company
    Last Modified: Nov 21, 2024
    - Codes of Practice / Conduct
      Last Modified: Feb 14, 2025
    - Our management team
      Last Modified: Sept 05, 2025
    - Colleagues
      Last Modified: Nov 21, 2024
      - Colleague appreciation week
        Last Modified: Feb 11, 2026
        
        Fair Kitchens Leadership Training
        Last Modified: Mar 18, 2025
    - HR
      Last Modified: Nov 21, 2024
    - Resources
      Last Modified: Mar 11, 2025
- Departments and resources
  Last Modified: Dec 09, 2024
  - Departments
    Last Modified: Nov 21, 2024
    - Business Development
      Last Modified: Mar 19, 2026
      - Facilities Management
        Last Modified: Nov 21, 2024
      - Care Home Development
        Last Modified: Nov 21, 2024
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        Last Modified: Nov 21, 2024
      - Acquisitions
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      - Policy Appendices
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      - Quality Matters Bulletins
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    - Finance
      Last Modified: Aug 11, 2025
      - Finance team page
        Last Modified: Aug 22, 2025
    - Human Resources
      Last Modified: Aug 12, 2025
      - Recognition
        Last Modified: Nov 21, 2024
      - Over to you!
        Last Modified: Jul 08, 2025
      - HR resources for managers
        Last Modified: Mar 31, 2026
        
        Absence, holiday and time off
        Last Modified: Nov 21, 2024
        
        Occupational health
        Last Modified: Nov 21, 2024
        
        Performance and development
        Last Modified: Nov 04, 2025
        
        Bank workers
        Last Modified: Nov 21, 2024
        
        Employee relations
        Last Modified: Nov 04, 2025
        
        Joining and leaving
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        DBS, PVG and SSSC Compliance
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        Right to work in the UK including sponsorship
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        Colleague feedback
        Last Modified: Jun 26, 2025
      - Resourcing team page
        Last Modified: Nov 21, 2024
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      - Shared Services Team
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  - Resources
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      Last Modified: Nov 21, 2024
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      Last Modified: Apr 03, 2025
      - European Union Settlement Scheme
        Last Modified: Nov 21, 2024
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      Last Modified: Nov 21, 2024
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      Last Modified: Dec 22, 2025
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      Last Modified: Nov 27, 2024
    - Charities
      Last Modified: Nov 21, 2024
      - The Care Workers Charity
        Last Modified: Nov 21, 2024
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      Last Modified: Nov 21, 2024
    - Whistleblowing
      Last Modified: Oct 27, 2025
    - Information Security Management and Data Protection
      Last Modified: Nov 21, 2024
      - GDPR Intro
        Last Modified: Nov 21, 2024
      - GDPR FAQ's
        Last Modified: Nov 21, 2024
      - IT Service Management (ITSMS)
        Last Modified: Nov 21, 2024
      - Integrated Management System IMS
        Last Modified: Nov 21, 2024
      - Information Security Management System (ISMS)
        Last Modified: Nov 04, 2025
    - Supporting residents in applying for EU settled status
      Last Modified: Nov 21, 2024
    - Connaught House
      Last Modified: Nov 10, 2025
    - Coronavirus Information
      Last Modified: Aug 13, 2025
      - Testing
        Last Modified: Jun 19, 2025
      - PPE and safe ways of working
        Last Modified: Sept 16, 2025
      - Visiting protocols & supporting information
        Last Modified: Nov 21, 2024
      - Care
        Last Modified: Jun 19, 2025
      - End of life care
        Last Modified: Jan 21, 2025
      - Environment cleaning
        Last Modified: Aug 13, 2025
      - Letters and templates
        Last Modified: Nov 21, 2024
      - Admissions
        Last Modified: Feb 24, 2026
      - Vaccination
        Last Modified: Nov 21, 2024
      - Staffing
        Last Modified: Nov 21, 2024
      - Posters
        Last Modified: Sept 16, 2025
    - Equality, Diversity and Inclusion
      Last Modified: Dec 16, 2025
    - Eco Ambassadors
      Last Modified: Mar 04, 2025
    - Complaints, concerns and compliments
      Last Modified: Apr 02, 2026
    - Dementia and End of Life Census
      Last Modified: Nov 21, 2024
    - 40 years of Care UK
      Last Modified: Nov 21, 2024
    - Capacity Tracker
      Last Modified: Mar 12, 2026
    - Our new TV commercial revealed
      Last Modified: Nov 21, 2024
    - Ops conference FY24 - Best in Class
      Last Modified: Nov 21, 2024
    - eTips
      Last Modified: Nov 21, 2024
    - Emergency procedures
      Last Modified: Nov 21, 2024
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      Last Modified: Nov 21, 2024
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      Last Modified: Nov 21, 2024
    - Archiving and document retention
      Last Modified: Mar 21, 2025
    - Shared Services Department
      Last Modified: Feb 24, 2026
      - The Hub
        Last Modified: Mar 04, 2026
      - Care Support
        Last Modified: Feb 03, 2026
    - Christmas vouchers
      Last Modified: Nov 18, 2025
- Colleague/Roles
  Last Modified: Nov 21, 2024
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    Last Modified: Nov 21, 2024
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    Last Modified: Mar 27, 2026
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- News Listing
  Last Modified: Nov 14, 2025
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    Last Modified: Nov 25, 2024
  - COVID-19 and your wellbeing
    Last Modified: Nov 25, 2024
  - A look back at our Year - 2024
    Last Modified: Feb 10, 2026
  - Over to You! 2025 - survey is live
    Last Modified: May 21, 2025
  - A five trophy win at the Care Home Awards!
    Last Modified: Jun 11, 2025
  - Going above and beyond
    Last Modified: Jun 11, 2025
  - A closer look at our Shared Services Hub
    Last Modified: Jul 04, 2025
  - Starting summer with success
    Last Modified: Jul 09, 2025
  - Proud to be plant-based
    Last Modified: Jul 09, 2025
  - Recipe of the month is back! - July 2025
    Last Modified: Jul 14, 2025
  - Recipe of the month - August 2025
    Last Modified: Aug 05, 2025
  - A passion for care, a path to leadership
    Last Modified: Aug 21, 2025
  - Regulatory and Financial Impact of Slips and Trips in Care UK
    Last Modified: Sept 01, 2025
  - How to help limit slips and trips in Care UK
    Last Modified: Sept 08, 2025
  - Winter preparation – review your homes snow, ice, and leaf clearance risk assessment
    Last Modified: Sept 15, 2025
  - Recipe of the Month - September - A taste of schooltime memories
    Last Modified: Sept 03, 2025
  - Could you be our next Chef of the Year?
    Last Modified: Sept 15, 2025
  - A taste of Autumn - October's Recipe of the Month
    Last Modified: Oct 08, 2025
  - Colleagues recognised at the Leaders in Care Awards
    Last Modified: Oct 14, 2025
  - Chef of the Year 2025/26 semi-finalists announced!
    Last Modified: Oct 21, 2025
  - Care UK Stars 2026 - nominations now open!
    Last Modified: Nov 03, 2025
  - Get cosy with our November recipe of the month!
    Last Modified: Nov 04, 2025
  - Appleby House shows us that wildlife gardens boost wellbeing and occupancy
    Last Modified: Nov 14, 2025
  - Christmas cake competition 2025
    Last Modified: Nov 14, 2025
  - Care UK wins prestigious National Care Award for the second year!
    Last Modified: Nov 17, 2025
  - Christmas cake competition winners - 2025
    Last Modified: Dec 18, 2025
  - December's recipe of the month
    Last Modified: Dec 18, 2025
  - Care UK Stars 2026 - finalists announced!
    Last Modified: Feb 03, 2026
  - Recipe of the Month - 2026 - January
    Last Modified: Feb 05, 2026
  - Easter competition 2026
    Last Modified: Feb 25, 2026
  - A look back at our year 2026
    Last Modified: Mar 05, 2026
  - March's Recipe of the Month
    Last Modified: Mar 18, 2026
  - Easter competition 2026 - deadline extended!
    Last Modified: Mar 18, 2026
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